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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

How long will I be in the activity / event last for?

The event will be as long as you want to be there for - we approximate about 3 hours.

What time should I arrive?

You must arrive 5 minutes before your activity starts.  Please report to the Customer Service Desk with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.

Is Car Parking available?

Yes Adventure Valley has a large car park adjacent to the park.

Can I make group bookings?

Yes please telephone us on 0191 386 8291

Is there wheelchair access?

Yes there is Wheelchair access and toilet facilities on site.

Can I purchase a ticket at the gate on the day?

You can buy tickets at the gate on the day, although if you book online in advance you can save money with our online booking discount.

Do you have restrooms available?

Yes there are restrooms and a baby changing facility. There is also an onsite cafe.

How can I get in contact with you?

To contact us please telephone 0191 386 8291 or email


Trouble with your purchase? Contact Adventure Valley

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.