You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
No, we regret we are unable to issue refunds.
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.
The fast track reception desk is situated in the main entrance.
You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
The event will be as long as you want to be there for - we approximate about 3 hours.
You must arrive 5 minutes before your activity starts. Please report to the Customer Service Desk with your ticket and we will direct you to the activity. Each session will start promptly and unfortunately we cannot wait for late arrivals.
Yes Adventure Valley has a large car park adjacent to the park.
Yes please telephone us on 0191 386 8291
Yes there is Wheelchair access and toilet facilities on site.
You can buy tickets at the gate on the day, although if you book online in advance you can save money with our online booking discount.
Yes there are restrooms and a baby changing facility. There is also an onsite cafe.
To contact us please telephone 0191 386 8291 or email firstname.lastname@example.org